Refund & Cancellation Policy

• Kevo plans are billed in INR via PayU (UPI, cards, net banking) for the period shown at checkout.
• Plans renew automatically at the end of each billing period unless cancelled first.
• Prices, inclusions and any taxes are always displayed before you pay on kevo.in.

• Cancel any time from your Kevo dashboard (Billing) or by contacting support.
• Cancellation stops the next renewal — your paid features keep working until the end of the period you've already paid for.
• After expiry your sites stay safe on the free tier; features exclusive to paid plans (like custom domains) pause until you resubscribe.

• Duplicate or failed payments: charged twice, or money debited but the plan never activated — full refund of the extra/failed charge.
• Service not provisioned: if a paid feature you purchased was never made available to you and we can't fix it promptly — refund for that purchase.
• Wrongful charge after cancellation: if you cancelled before renewal but were still billed — full refund of that renewal.

Beyond these cases, fees for the current billing period are non-refundable (no pro-rata refunds for unused days), except where Indian consumer law requires otherwise.

• Write to us via the Contact page (or Kevo support) within 7 days of the charge.
• Include the registered email, transaction ID / PayU reference, and a short description.
• Approved refunds are processed to the original payment method within 5–7 business days; banks may take a few extra days to reflect it.

Stores built on Kevo use direct-UPI checkout— your payment goes straight to the merchant's own UPI (or you pay cash on delivery). Xeta never holds these funds and is not a party to the sale, so returns and refunds for those purchases are governed by the merchant's own policy — contact the seller directly. If you believe a Kevo-hosted store is fraudulent, report it to us and we'll investigate the site.

Before raising a chargeback with your bank, please give us a chance to resolve the issue — it's almost always faster. For anything unclear about this policy, reach us via the Contact page.